GROHE X launch week ushers in new era – record number of visitors and exceptional customer engagement

by | 10 May 2021 | Products

Beyond expectations: LIXIL’s launch of the new digital experience hub GROHE X for its GROHE brand across EMENA

Successful launch week of new digital experience hub GROHE X: 68,000 hub visits from 140 countries.
GROHE brand hosted eight events in three days for customers, architects, designers and the media.
35,000 unique visitors explored GROHE brand innovations.

Beyond expectations: LIXIL’s launch of the new digital experience hub GROHE X for its GROHE brand across EMENA has so far attracted more than 68,000 visits from 140 countries across the globe. The comprehensive brand platform offers informative and inspirational multimedia content to GROHE’s professional business partners and consumers.

Tailored to visitors’ different needs and interests, a customised programme is offered to the respective target groups. During the launch week, more than eight events, ranging from a keynote for journalists and a panel talk on consumer insights to a deep-dive session on installer services, were hosted.

Architects, designers and business partners, for example, sought out ‘Strategies for Future Living’ and a talk on ‘Green Building’. Videos and live sessions have already been viewed almost 70,000 times and are now available as on-demand content on the hub.

A highlight, and further proof of the global brand’s position as a sustainability pioneer in the sanitary industry, was the reveal moment of its four bestselling products as Cradle to Cradle Certified variants. In contrast to the linear take-make-waste model, Cradle to Cradle stands for continuous material cycles: a product is manufactured in such a way that, at the end of its life, the components can be used to create new products. This is a new milestone in the GROHE brand’s sustainability journey.

GROHE X offers a vast selection of how-to videos, background articles and 360-degree rooms that allow visitors to immerse themselves in new product highlights. In addition, there are exciting video formats such as ‘A Glass of Water with…’, in which various GROHE experts offer behind-the-scenes glimpses of the global brand, or ‘Wow of the Week’, in which a particularly inspiring project or topic is presented each week.

While visitors to the brand hub can explore the world of GROHE on their own, GROHE X also opens up new ways of interaction: business partners can use the platform to schedule and run appointments with their sales contact and thus exchange information directly about brand-new innovations. The visionary idea of driving customer engagement via the hub has thus far resulted in a record number of more than 4,000 customer meetings.

“We were blown away by the positive feedback from our customers, suppliers and various other stakeholders as well as colleagues from LIXIL around the globe. GROHE X is a true milestone in our brand history. It opens up unprecedented opportunities to experience GROHE and to discover our products and the topics that drive us. The digital journey we have embarked on with GROHE X has only just begun,” said Jonas Brennwald, leader LIXIL EMENA and co-CEO Grohe.

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GROHE is a leading global brand for complete bathroom solutions and its products can be found in iconic hotel developments all over the world.

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