What top hotels in Singapore are doing to modernise hospitality [Video]
Big hospitality players in Singapore are rolling out innovative steps in 2019 to further modernise the industry
Singapore, the world-famous destination for meetings, incentives, conferencing, exhibitions (MICE), has started the year by introducing technological innovations for travelers and remodelling its hospitality infrastructure.
Focusing not only on luxury but also on tourists’ needs, this cosmopolitan destination is reinventing itself and becoming a potential icon of modern hospitality.
Upping the ante on technology
When it comes to tourism and hospitality, Singapore’s marketing technique has evolved. The Singapore Tourism Board has created a new mobile app that helps visitors customize their experience by presenting the city as a unified mega attraction with useful information platforms.
This technological wave has also been embraced by hotels such as the Hilton and The Royal Plaza.
In the case of Hilton, they introduced the Hilton Honors App that allows access to rooms through a digital key. The group also boasts “connected rooms”, that lets guests personalise all elements of their stay from energy usage to temperature.
“As a business of people serving people, we keep true to our commitment to provide exceptional experiences to all of our guests by leveraging technology to alleviate pain points, pre-empt and cater to the needs of our guests, in order to make the travel experience simplified and seamless,” said Paul Hutton, VP Operations South East Asia – Hilton.
Here’s a short video introducing how the Hilton Honors App works:
Meanwhile, at the Royal Plaza, free unlimited data on pocket WiFi devices for visitors was introduced.
Chief Experience Officer, Royal Plaza on Scotts, Patrick Fiat, told TTG Mena Online: “It is not a luxury to stay connected but a necessity to do so. Having pocket WiFi devices with unlimited data at our guests’ fingertips takes off some stress from travelling and that’s what Royal Plaza on Scotts’ hospitality is about.”
Trying to adapt to changes in consumer preferences, Singapore is focussing on experiential tourism. Travelers want to have authentic experiences in each destination and make the most out of the experience.
Hilton Honors Experience tries to fulfill this by working as an auction platform for money-can’t-buy experiences.
And with the reopening of iconic places such as Raffles Singapore and renovations in the famous Orchard Road shopping district, Singapore looks set to remain a shining star in the regional tourism industry.
Let’s take a look to other projects currently underway in Singapore:
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