Attracting spur-of-the-moment in-room sales is not helped when items are hidden away in drawers or closets. Worst of all are automatic sales points, where as soon as you touch something it automatically records in the system and then you have to explain, at check out, that you only wanted to see the sugar content of a bar of chocolate. With today’s payment systems, too, it is perfectly possible to charge unpaid items to people’s accounts after they have left the hotel.
In Cusco, Peru, The Luxury Collection’s franchised Palacio del Inkia has exquisite painted ceramic items in bedrooms. Yes, they are often ‘stolen’ but invariably, I am told, they are late-charged. Back to minibar sales. One of the most attractive displays is simply to put items in a basket, as here at Acqualina Resort & Spa on the Beach, Sunny Isles Beach, Florida. Sensibly, because of the sun, the basket also includes a logo basketball hat: after-sun lotion is included, free, among the bathroom toiletries.