Expert’s Voice: Hotel leadership is an attitude, not a position
Veteran hotel educator Stephen Sawyers writes us this handy guide on what guidelines to keep in mind and traits to develop to become an effective hotel manager
Stephen Hotel Blog Sawyers
Becoming a hotel manager can be tough for many reasons, but there are several lessons that can help a new hotel manager operate with more confidence and ease. Here are some you should consider carefully:
You need other people. Making the transition from managing yourself to managing other people is tough. When this shift occurs in the hotel, you will quickly appreciate important tasks will no longer happen by individual effort.
Leadership is an attitude, not a position. This is one of the most important principles that a new hotel manager should learn. Whilst being a manager indicates authority, more emphasis should be placed on your attitude and their resulting actions that occur whilst holding the position.
You must REALLY understand the hotel’s policies. New hotel managers often don’t understand basic, important policies of their company. This is not acceptable. If as a hotel manager you are not really familiar with your policies, existing employees will not respect you.
Take constructive criticism seriously. Hotel managers should take constructive criticism seriously rather than ignoring it. Constructive criticism provides every hotel manager with an understanding of where improvements can be made to benefit both self and others.
You need training. Demonstrating a willingness to learn and develop throughout your career is important to our long-term success. Displaying a desire to improving yourself through lifelong learning shows your team that you are not arrogant and that you deserve your position.
Teach others. Great hotel managers are not intimidated by the concept of others acquiring their skill set. Instead, they want people within their teams to expand their skill set for their own personal growth. New hotel managers should willingly teach others whenever they can.
Maximise common courtesy principles from the very beginning. A new hotel manager’s team will carefully analyse their behaviour to determine whether they intend to create positive relationships (or not). Omitting “common courtesy” can be a warning sign for employees.
You cannot avoid tough conversations in the hotel continually. Communicating with one’s team will be critical to a every hotel manager’s success. You may be able to avoid tough conversations at home, but should not in the hotel.
Accountability is everything. Hoteliers must perform in ethical manners. The importance of accountability in hotels cannot be overemphasized, and it is especially important for the hotel managers. If you make a mistake, say that you are sorry. Do not run or hide from it.
While we can all experience self-doubt and irritation. By learning such straightforward lessons early on within our careers, hotel managers are likely to experience a greater degree of positivity and productivity in their workplace.
Discipline, patience, persistence, honesty, diligence, authenticity, stability, and vigilance are all important components for the success of any new hotel manager.
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― About the Author ―
Author and daily blogs for the hotel industry
After years of higher education teaching in business schools and hotel management experience within an international hotel chain, Stephen become self-employed and decided to use his experiences to write blogs and vlogs for those without the time or money to attend college to study hotel and hospitality management.
His posts are intended for hotel workers, supervisors and managers around the world, who are (or want to become) actively engaged in learning and development. Check out his LinkedIn group.