Four Seasons Hotels and Resorts has given its president and CEO role to the former CEO of Hyatt Hotel Corporation’s Apple Leisure Group.

Alejandro Reynal stepped down from his previous position just a couple of months ago and now succeeds John Davison, a 20-year veteran of the luxury group. Davison announced his intention to retire late last year and remains a member of Four Seasons’ board.

Two decades of leadership

Reynal has more than two decades of executive leadership experience in the global travel and hospitality, business services, and telecommunications industries.

Prior to his Apple stint, from 2011 to 2019, he was CEO of Atento, a global customer relationship management and business process outsourcing services company. Earlier in his career, Reynal held strategic management positions at Telefonica and The Coca-Cola Company.

Next phase guide

Michael Larson, chief investment officer of Cascade Investment, Four Seasons’ majority owner, commented: “Alejandro is a highly-respected and experienced CEO who will guide Four Seasons through the next phase of its evolution as one of the world’s foremost luxury brands.

“Throughout his career, Alejandro has led and inspired global teams to embrace innovation, leverage the power of data and insights, and deliver top financial performance and value to both investors and customers. We feel deep gratitude toward John and all that he has done to make Four Seasons even more successful and look forward to his contributions as a board member as Alejandro builds on our shared vision toward achieving long-term strategic growth.”

Integrity and commitment

Four Seasons’ founder and chairman Isadore Sharp said: “John Davison has been a tremendous leader and colleague for more than 20 years, and I am deeply grateful to him and our executive leadership team for their unwavering leadership through some of the hospitality industry’s most challenging times.

“Alejandro joins Four Seasons as we mark the start of a new chapter, building upon our legacy of success and a culture that we have collectively championed over more than 60 years. He is a proven leader and executive, and even more importantly, a person of integrity with a deep commitment to excellence and a keen understanding of Four Seasons values and genuine heart.”

Strategic opportunities

Reynal himself added: “It is an honour to join Four Seasons, a company I have always admired for its unwavering focus on its values and for the boldness of its innovative spirit.

“I look forward to working with the board, executive leadership team, and the more than 50,000 employees worldwide whose dedication to excellence and personalised service sits at the heart of Four Seasons, and continuing to drive our success now and in the future. There are numerous strategic opportunities ahead, and we are well positioned to steer a new course in the luxury space that will further enhance the value and power of our brand.”

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