Doubletree Hilton fires staff for incident involving racial profiling

by | Jan 7, 2019 | News

Hilton underlines zero tolerance on racism; takes remedial action after staff evicts a black hotel guest.

A Doubletree hotel in Portland, Oregon, has terminated the employment of two members of staff after they were involved in an incident involving the racial profiling of a guest staying in the hotel. African American guest Jermaine Massey was escorted out of the lobby by a security guard while making a phone call, an act that Massey says was racist in nature. We find out more.

Wrongful eviction

Jermaine Massey, a guest staying in the Doubletree Hilton Portland, was the victim of a racist incident in the hotel’s lobby, according to news reports.

Massey was a returning a phone call to his mother after attending a concert in the city, when he was approached by hotel security and asked what room he was in.

After telling the security guard that he was in the middle of a conversation and was unsure of his room number, the guard told Massey that he was trespassing and he was going to call the police.

At this point, another member of staff approaches and tells Massey to calm down and that the police were being called. Massey produced a room key, but the guard and member of staff were not satisfied.

The police did eventually come, and after determining that Massey was in fact a guest of the hotel, offered to help him find alternative accommodation.

Massey left the hotel and checked into a nearby Sheraton.

Doubletree underlines zero tolerance on racism

Massey had recorded the incident on his phone, after becoming used to being the victim of racial profiling.

A Hilton spokeswoman said that the hotel group has a zero tolerance policy on racism and that they were looking into the incident with the hotel’s management.

Paul Peralta, general manager of the Doubletree Portland, offered his sincere apology to Massey, saying, “Our hotel is a place of hospitality, and their actions were inconsistent with our standards and values.”

The two members of staff, the security guard and other staff member, have since been fired, and the hotel is conducting a full investigation into the incident with an independent third party.

Massey is, unfortunately, no stranger to this type of experience, saying, “I’m afraid to just do normal things now. I’m cautious about what I’m doing, and how people are perceiving that, and I shouldn’t have to think twice about where I take a phone call, or what part of the hotel I can visit.”

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