Hotels must adapt to the fact that US consumers are increasingly embracing contactless technology, argues Liesl Smith, senior vice president of marketing at FreedomPay.
Pedro Colaco, CEO and president of GuestCentric, explains how hotels can improve their return on investment from marketing on Google and other online channels.
Upsell emails crammed full of special offers may be significantly less effective than those that take a more targeted approach, argues Roomdex CEO and founder Jos Schaap.
Ines Barreiros, ecommerce and digital marketing manager at Guestcentric’s Lab division, offers seven tips to help hotels target domestic travellers better during the pandemic.
Hospitality design firm HBA San Francisco has elevated Jacob Royster, who has worked on a host of major hotel schemes, from senior project designer to associate.
Cristiano Galli Zugaro, CEO of hospitality supplies designer and manufacturer Italtrim, offers luxury hotels an insight into the process of sourcing premium in-room products.
Gaurav Bhushan, Accor’s CEO Lifestyle and Ennismore’s co-CEO, shares his thoughts on the lifestyle segment’s growth in recent years and considers what the future might hold.
Hotel giant Accor has hired high-profile French politician Brune Poirson as its chief sustainability officer, reporting directly to chairman and CEO Sébastien Bazin.
Integrating cutting-edge technology into the front-desk experience can deliver tangible benefits for hotels, according to Steve Davis, CEO at Operto Guest Technologies.
The Institute of Hospitality, the professional body for current and aspiring managers working in hospitality, has appointed Robert Richardson as CEO.
Digital technology can help hotel management engage more effectively with frontline teams amid the challenges arising from Covid19, argues Andrada Paraschiv, head of hospitality at Beekeeper.
Keith Barr, CEO of IHG, has published an open letter setting out the British hotel giant’s promise to operate thoughtfully and grow sustainably.
Cristiano Galli Zugaro, CEO of hospitality supplies designer and manufacturer Italtrim, offers luxury hotels an insight into the process of sourcing premium bathroom products.
High-profile figures in the hospitality world have joined forces to create a boutique advisory firm that promises to help luxury hotel owners and investors amid the pandemic.
Marriott International has named Carlton Ervin as global development officer, international, and Noah Silverman as global development officer, US and Canada.
Virgin Hotels has announced the appointment of James Bermingham, effective immediately, as the lifestyle hotel brand’s new chief executive officer.
The night manager role is often undervalued but it can be the springboard to a successful hotel career, argues Silvia Kirkland Zese, area director of housekeeping at Vail Resorts.
Revenue managers must stop fixating on individual key performance indicators and instead embrace a more holistic approach during the Covid crisis, according to Saahil Karkera, head of customer success at Oaky.
In light of the pandemic, Tom Bishop, director and head of project management for Concert, explores whether the hotel design and construction sectors will have to permanently change tack.
Hospitality design specialist Dexter Moren Associates has bolstered its ranks with the addition of Tom Thorogood, who boasts extensive experience in luxury hotels and resorts.
After a hiatus in 2020, NoVacancy Hotel+Accommodation Industry Expo is set to make a triumphant return on 1-2 June 2021 at ICC Sydney Exhibition Centre.
Linda Pouliot, founder and CEO at Dishcraft Robotics, advises hotels on how to create efficient F&B programmes that meet the rapidly changing needs of guests.
Linchi Kwok, associate professor, The Collins College of Hospitality Management, Cal Poly Pomona, examines the rapid rise of extended-stay hotels in the US.
Chris Nassetta, president and CEO of Hilton, reflects on a challenging 2020 and his optimism for the return of the golden age of travel.
Robert Rauch, president and CEO of RAR Hospitality, explores which trends will have the biggest impact on hotel businesses this year.
Almost overnight, the pandemic forced hoteliers to fundamentally rethink their business models, but PrivateDeal’s digital marketing manager Matthieu Mauguin believes there are lots of lessons we can learn from this difficult period.
Marc Sontag, CEO of Aedartis, considers to what extent hotel investors will pick up properties for bargain prices as the market adjusts to the realities of trading during a pandemic.
For our latest TOPHOTELDESIGN exclusive, Niclas Makowsky, lead architect at Koncept, sheds light on Scandic’s newbuild hotel near Copenhagen Airport, currently under construction and due to open in March 2021.
Learning how to do the numbers properly is a vital part of becoming a successful hotel manager – and growing as a person, argues David Lund, The Hotel Financial Coach.
For our latest TOPHOTELDESIGN exclusive, Luca Franco, founder and CEO of Luxury Frontiers, gives us a fascinating insight into his career.
Hotel mogul Gordon ‘Butch’ Stewart, who set up Sandals Resorts International four decades ago and helped transform Caribbean hospitality, has died at the age of 79, leaving behind an extraordinary legacy.
Laura Badiu, marketing manager at TrustYou, talks us through the innovations that could gain popularity in 2021 as consumers adjust to the reality of travelling amid a pandemic.
Hospitality tech consultant and strategist Max Starkov discusses practical steps that hotels can take to avoid becoming overdependent on online travel agents (OTAs).
Hotel management company Aimbridge Hospitality has announced that Mike Deitemeyer will take up the key role of president and CEO, succeeding co-founder Dave Johnson.
Switching to digital payment can boost hotel revenues while reassuring guests worried about Covid19, argues Larry Mogelonsky, principal of Hotel Mogel Consulting.
Prominent design firm WATG has appointed David D Moore as its new president and CEO, succeeding Anthony Mallows who has led the firm since 2017.
Jen Cialfi, account manager at Vizergy Digital Marketing, considers how hotels can encourage locals to come in and try their facilities while occupancy rates remain low.
Robert Kempton and Neha Jaiptal from Schneider Electric explain how turning hotels into digitised, connected workplaces can attract new talent and keep employees happy and safe.
Chris Godfrey, global principal of HBA Residential, has succeeded Tom Marquardt of Marquardt+ as the new president of the Society of British and International Interior Design (SBID).
AHEAD, the Awards for Hospitality Experience and Design, has revealed the winners for its European edition via a digital ceremony.
AHEAD, the Awards for Hospitality Experience and Design, has revealed the winners for its Middle East &Africa edition via a digital ceremony.
Hotel Plus 2021 will open a new chapter for the high-profile event, gathering over 2,000 suppliers within an exhibition space of 200,000 sq m.
David Berger, founder and CEO of Volara, explores how innovative hotels are successfully adapting their offering to appeal to guests concerned about staying safe amid the coronavirus outbreak.
David Lund, The Hotel Financial Coach, considers why managers need to spend so much time finalising their budgets and securing sign-off from all relevant parties.
Integrating new standards, rethinking the guest experience and embracing digital tools will help hotels convince travellers that they are safe to visit despite the pandemic, according to Melody Went, product marketing manager at Amadeus.
Denial, anger, bargaining, depression and acceptance – Gert Noordzy, chief operating officer at The Experience Resorts, discusses the reality of selling hotels in the post-Covid world.
Sleeper Media, the market-leading publisher and event organiser for the international hospitality design industry, has today announced the launch of SLEEPER SESSIONS.
Welcoming more than 110,000 professional visitors across three days, Hotel Plus 2020 provided an opportunity for the hospitality sector to discover new products and services and recognise outstanding achievements after a challenging year.
Susan Barry, president and queen bee of Hive Marketing and consultant with Cayuga Hospitality Consultants, offers some practical tips for hotels whose reputation has been unfairly tarnished by negative reviews amid the pandemic.
Hoteliers need to start thinking now about what travellers will want when the coronavirus crisis abates and reshape their operations accordingly, argues David Eisen, director of hotel intelligence and customer solutions for HotStats.
