Hotels need to track a broader range of high-quality datasets to stay ahead of the competition in these uncertain times, says revenue and distribution strategist Sharad Kapur.
Expert’s Voice
Expert’s Voice: How to tell a good story with hotel revenue data
Revenue-management leaders can boost hotel performance by providing actionable data, says Sibylle Luger, regional vice president, account management, EMEA & APAC at IDeaS.
Expert’s Voice: Are millennials ready to be the next generation of hospitality leaders?
Millennial workers can play a vital role in helping hotels adapt to the post-pandemic world as long as they’re treated correctly, says Joshua Bergen, president at VENZA.
Expert’s Voice: Why EV charging is a must-have amenity for hotel guests and employees
Hotels should invest in electric vehicle charging stations now to help them remain relevant in a rapidly changing market, says Robb Monkman, managing partner at Charge Up USA.
Expert’s Voice: Top ten F&B revenue-management tips for hotel restaurants
Silvie Cohen and David Israel of hotelAVE suggest practical measures that hotel restaurants can adopt to boost their top lines and minimise the impact of spiralling costs.
Expert’s Voice: How privacy protection is changing email marketing
New data-sharing initiatives will force hotels into rethinking their digital marketing strategies, says Robert Schimmel, vice president of product management at Cendyn.
Expert’s Voice: The intersections of tomorrow’s hotel industry
Jean-Philippe Nuel, director and founder of Studio Jean-Philippe Nuel, argues that hotel designers must adapt their approach to reflect how Covid19 has changed hospitality.
Expert’s Voice: Hotel marketing – what separates winners from losers?
Hotels that boost investment in marketing will prosper when the recovery gathers pace, says Ines Barreiros, ecommerce and digital marketing manager at Guestcentric’s Lab division.
Expert’s Voice: Today’s leader wants to work for hotels willing to invest in their development
The hospitality sector needs to get back to fundamentals by identifying and nurturing the next generation of talent, argues David Lund, The Hotel Financial Coach.
Expert’s Voice: An insider’s guide to Hilton’s lifestyle hotel brands
Phil Cordell, global category head of lifestyle brands at Hilton and global brand head of Canopy by Hilton, explains how the company is targeting this fast-growing category.
Expert’s Voice: How can hoteliers win the booking war with Airbnb?
Max Starkov, hospitality tech consultant and strategist, explains how hotels can see off the challenge of Airbnb and win back guests in the post-Covid era.
Expert’s Voice: Let the team chat – how to enable seamless internal communication
Hotels must think carefully about what they want to achieve before adopting new internal communication tools, argues Laura Badiu, marketing manager at TrustYou.
Expert’s Voice: How contactless technology is transforming the hospitality industry forever
Hotels must adapt to the fact that US consumers are increasingly embracing contactless technology, argues Liesl Smith, senior vice president of marketing at FreedomPay.
Expert’s Voice: Google – your hotel’s worst best friend?
Pedro Colaco, CEO and president of GuestCentric, explains how hotels can improve their return on investment from marketing on Google and other online channels.
Expert’s Voice: How to upsell 101 – too much choice can lead to no choice
Upsell emails crammed full of special offers may be significantly less effective than those that take a more targeted approach, argues Roomdex CEO and founder Jos Schaap.
Expert’s Voice: Need hotel guests? The search starts at home
Ines Barreiros, ecommerce and digital marketing manager at Guestcentric’s Lab division, offers seven tips to help hotels target domestic travellers better during the pandemic.
Expert’s Voice: What luxury hotels need to know about in-room products
Cristiano Galli Zugaro, CEO of hospitality supplies designer and manufacturer Italtrim, offers luxury hotels an insight into the process of sourcing premium in-room products.
Expert’s Voice: Lifestyle – Accor’s asset for the future
Gaurav Bhushan, Accor’s CEO Lifestyle and Ennismore’s co-CEO, shares his thoughts on the lifestyle segment’s growth in recent years and considers what the future might hold.
Expert’s Voice: Front Desk 2.0 – Reimagining the guest experience
Integrating cutting-edge technology into the front-desk experience can deliver tangible benefits for hotels, according to Steve Davis, CEO at Operto Guest Technologies.
Expert’s Voice: Why hotels should embrace digitalisation
Digital technology can help hotel management engage more effectively with frontline teams amid the challenges arising from Covid19, argues Andrada Paraschiv, head of hospitality at Beekeeper.
Expert’s Voice: IHG commits to building a brighter future
Keith Barr, CEO of IHG, has published an open letter setting out the British hotel giant’s promise to operate thoughtfully and grow sustainably.
Expert’s Voice: What luxury hotels need to know about bathroom products
Cristiano Galli Zugaro, CEO of hospitality supplies designer and manufacturer Italtrim, offers luxury hotels an insight into the process of sourcing premium bathroom products.
Expert’s Voice: The night manager – what happens when the lights go down?
The night manager role is often undervalued but it can be the springboard to a successful hotel career, argues Silvia Kirkland Zese, area director of housekeeping at Vail Resorts.
Expert’s Voice: Three metrics for tracking hotel performance in 2021
Revenue managers must stop fixating on individual key performance indicators and instead embrace a more holistic approach during the Covid crisis, according to Saahil Karkera, head of customer success at Oaky.
Expert’s Voice: Hotel design in a new landscape
In light of the pandemic, Tom Bishop, director and head of project management for Concert, explores whether the hotel design and construction sectors will have to permanently change tack.
Expert’s Voice: A new model for safety and automation in F&B management
Linda Pouliot, founder and CEO at Dishcraft Robotics, advises hotels on how to create efficient F&B programmes that meet the rapidly changing needs of guests.
Expert’s Voice: Can extended-stay hotels sustain growth beyond Covid?
Linchi Kwok, associate professor, The Collins College of Hospitality Management, Cal Poly Pomona, examines the rapid rise of extended-stay hotels in the US.
Expert’s Voice: Hilton’s future looks bright despite pandemic
Chris Nassetta, president and CEO of Hilton, reflects on a challenging 2020 and his optimism for the return of the golden age of travel.
Expert’s Voice: Top ten trends in hospitality 2021
Robert Rauch, president and CEO of RAR Hospitality, explores which trends will have the biggest impact on hotel businesses this year.
Expert’s Voice: Six key learnings from an unprecedented year in hospitality
Almost overnight, the pandemic forced hoteliers to fundamentally rethink their business models, but PrivateDeal’s digital marketing manager Matthieu Mauguin believes there are lots of lessons we can learn from this difficult period.
Expert’s Voice: Are we facing a distressed opportunity for hotel investors?
Marc Sontag, CEO of Aedartis, considers to what extent hotel investors will pick up properties for bargain prices as the market adjusts to the realities of trading during a pandemic.
Design stories: Scandic CPH Strandpark, Copenhagen
For our latest TOPHOTELDESIGN exclusive, Niclas Makowsky, lead architect at Koncept, sheds light on Scandic’s newbuild hotel near Copenhagen Airport, currently under construction and due to open in March 2021.
Expert’s Voice: What do Peter Pan and your hotel career have in common?
Learning how to do the numbers properly is a vital part of becoming a successful hotel manager – and growing as a person, argues David Lund, The Hotel Financial Coach.
Design vision: Luca Franco of Luxury Frontiers
For our latest TOPHOTELDESIGN exclusive, Luca Franco, founder and CEO of Luxury Frontiers, gives us a fascinating insight into his career.
Expert’s Voice: Technology trends in travel – the face of hospitality tech in 2021
Laura Badiu, marketing manager at TrustYou, talks us through the innovations that could gain popularity in 2021 as consumers adjust to the reality of travelling amid a pandemic.
Expert’s Voice: How to keep direct guests and steer travellers away from OTAs
Hospitality tech consultant and strategist Max Starkov discusses practical steps that hotels can take to avoid becoming overdependent on online travel agents (OTAs).
Expert’s Voice: How online payments encourage more guest spend
Switching to digital payment can boost hotel revenues while reassuring guests worried about Covid19, argues Larry Mogelonsky, principal of Hotel Mogel Consulting.
Expert’s Voice: Creative ways to invite locals to your hotel
Jen Cialfi, account manager at Vizergy Digital Marketing, considers how hotels can encourage locals to come in and try their facilities while occupancy rates remain low.
Expert’s Voice: Three ways connected hotel technology can support staff as occupancy recovers
Robert Kempton and Neha Jaiptal from Schneider Electric explain how turning hotels into digitised, connected workplaces can attract new talent and keep employees happy and safe.
Expert’s Voice: Co-founder of GuestJoy, Annika Ülem, on the future of hospitality
Hotels need to rethink their approach and embrace digital technology in order to survive and thrive in the post-Covid era, according to Annika Ülem, co-founder of hospitality startup GuestJoy.
![Expert’s Voice: 2019 in review for the Indian hospitality industry [Infographic]](https://tophotel.news/wp-content/uploads/2020/01/india-destination-wedding-lead-866x487.jpg)
Expert’s Voice: 2019 in review for the Indian hospitality industry [Infographic]
Hotel developments need a great concept to be sustainable: Shannon Kim
The future of hotels is alternative lodging in exclusive locations, says Shannon Kim, Chief Creative Officer & Managing Principal at Designcitizen.
Expert’s Voice: The best value-add investment strategies in hospitality
Europe’s hotel market is exploding due to many developments and investor appetite, writes Robert Suga, Project Manager at HAM.
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Expert’s Voice
Expert’s Voice: The future of hotel data analytics
Hotels need to track a broader range of high-quality datasets to stay ahead of the competition in these uncertain times, says revenue and distribution strategist Sharad Kapur.
Expert’s Voice: How to tell a good story with hotel revenue data
Revenue-management leaders can boost hotel performance by providing actionable data, says Sibylle Luger, regional vice president, account management, EMEA & APAC at IDeaS.
Expert’s Voice: Are millennials ready to be the next generation of hospitality leaders?
Millennial workers can play a vital role in helping hotels adapt to the post-pandemic world as long as they’re treated correctly, says Joshua Bergen, president at VENZA.
Expert’s Voice: Why EV charging is a must-have amenity for hotel guests and employees
Hotels should invest in electric vehicle charging stations now to help them remain relevant in a rapidly changing market, says Robb Monkman, managing partner at Charge Up USA.
Expert’s Voice: How privacy protection is changing email marketing
New data-sharing initiatives will force hotels into rethinking their digital marketing strategies, says Robert Schimmel, vice president of product management at Cendyn.
Expert’s Voice: The intersections of tomorrow’s hotel industry
Jean-Philippe Nuel, director and founder of Studio Jean-Philippe Nuel, argues that hotel designers must adapt their approach to reflect how Covid19 has changed hospitality.
Expert’s Voice: Hotel marketing – what separates winners from losers?
Hotels that boost investment in marketing will prosper when the recovery gathers pace, says Ines Barreiros, ecommerce and digital marketing manager at Guestcentric’s Lab division.
Expert’s Voice: Today’s leader wants to work for hotels willing to invest in their development
The hospitality sector needs to get back to fundamentals by identifying and nurturing the next generation of talent, argues David Lund, The Hotel Financial Coach.
Expert’s Voice: An insider’s guide to Hilton’s lifestyle hotel brands
Phil Cordell, global category head of lifestyle brands at Hilton and global brand head of Canopy by Hilton, explains how the company is targeting this fast-growing category.
Expert’s Voice: How can hoteliers win the booking war with Airbnb?
Max Starkov, hospitality tech consultant and strategist, explains how hotels can see off the challenge of Airbnb and win back guests in the post-Covid era.
Expert’s Voice: Let the team chat – how to enable seamless internal communication
Hotels must think carefully about what they want to achieve before adopting new internal communication tools, argues Laura Badiu, marketing manager at TrustYou.
Expert’s Voice: How contactless technology is transforming the hospitality industry forever
Hotels must adapt to the fact that US consumers are increasingly embracing contactless technology, argues Liesl Smith, senior vice president of marketing at FreedomPay.
Expert’s Voice: Google – your hotel’s worst best friend?
Pedro Colaco, CEO and president of GuestCentric, explains how hotels can improve their return on investment from marketing on Google and other online channels.
Expert’s Voice: How to upsell 101 – too much choice can lead to no choice
Upsell emails crammed full of special offers may be significantly less effective than those that take a more targeted approach, argues Roomdex CEO and founder Jos Schaap.
Expert’s Voice: Need hotel guests? The search starts at home
Ines Barreiros, ecommerce and digital marketing manager at Guestcentric’s Lab division, offers seven tips to help hotels target domestic travellers better during the pandemic.
Expert’s Voice: What luxury hotels need to know about in-room products
Cristiano Galli Zugaro, CEO of hospitality supplies designer and manufacturer Italtrim, offers luxury hotels an insight into the process of sourcing premium in-room products.
Expert’s Voice: Lifestyle – Accor’s asset for the future
Gaurav Bhushan, Accor’s CEO Lifestyle and Ennismore’s co-CEO, shares his thoughts on the lifestyle segment’s growth in recent years and considers what the future might hold.
Expert’s Voice: Front Desk 2.0 – Reimagining the guest experience
Integrating cutting-edge technology into the front-desk experience can deliver tangible benefits for hotels, according to Steve Davis, CEO at Operto Guest Technologies.
Expert’s Voice: Why hotels should embrace digitalisation
Digital technology can help hotel management engage more effectively with frontline teams amid the challenges arising from Covid19, argues Andrada Paraschiv, head of hospitality at Beekeeper.
Expert’s Voice: IHG commits to building a brighter future
Keith Barr, CEO of IHG, has published an open letter setting out the British hotel giant’s promise to operate thoughtfully and grow sustainably.
Expert’s Voice: What luxury hotels need to know about bathroom products
Cristiano Galli Zugaro, CEO of hospitality supplies designer and manufacturer Italtrim, offers luxury hotels an insight into the process of sourcing premium bathroom products.
Expert’s Voice: The night manager – what happens when the lights go down?
The night manager role is often undervalued but it can be the springboard to a successful hotel career, argues Silvia Kirkland Zese, area director of housekeeping at Vail Resorts.
Expert’s Voice: Three metrics for tracking hotel performance in 2021
Revenue managers must stop fixating on individual key performance indicators and instead embrace a more holistic approach during the Covid crisis, according to Saahil Karkera, head of customer success at Oaky.
Expert’s Voice: Hotel design in a new landscape
In light of the pandemic, Tom Bishop, director and head of project management for Concert, explores whether the hotel design and construction sectors will have to permanently change tack.