The hospitality sector needs to get back to fundamentals by identifying and nurturing the next generation of talent, argues David Lund, The Hotel Financial Coach.

Max Starkov, hospitality tech consultant and strategist, explains how hotels can see off the challenge of Airbnb and win back guests in the post-Covid era.

Hotels must think carefully about what they want to achieve before adopting new internal communication tools, argues Laura Badiu, marketing manager at TrustYou.

Upsell emails crammed full of special offers may be significantly less effective than those that take a more targeted approach, argues Roomdex CEO and founder Jos Schaap.

Ines Barreiros, ecommerce and digital marketing manager at Guestcentric’s Lab division, offers seven tips to help hotels target domestic travellers better during the pandemic.

Digital technology can help hotel management engage more effectively with frontline teams amid the challenges arising from Covid19, argues Andrada Paraschiv, head of hospitality at Beekeeper.

Keith Barr, CEO of IHG, has published an open letter setting out the British hotel giant’s promise to operate thoughtfully and grow sustainably.

The night manager role is often undervalued but it can be the springboard to a successful hotel career, argues Silvia Kirkland Zese, area director of housekeeping at Vail Resorts.