Integrating cutting-edge technology into the front-desk experience can deliver tangible benefits for hotels, according to Steve Davis, CEO at Operto Guest Technologies.

Integrating cutting-edge technology into the front-desk experience can deliver tangible benefits for hotels, according to Steve Davis, CEO at Operto Guest Technologies.
Digital technology can help hotel management engage more effectively with frontline teams amid the challenges arising from Covid19, argues Andrada Paraschiv, head of hospitality at Beekeeper.
Keith Barr, CEO of IHG, has published an open letter setting out the British hotel giant’s promise to operate thoughtfully and grow sustainably.
Cristiano Galli Zugaro, CEO of hospitality supplies designer and manufacturer Italtrim, offers luxury hotels an insight into the process of sourcing premium bathroom products.
The night manager role is often undervalued but it can be the springboard to a successful hotel career, argues Silvia Kirkland Zese, area director of housekeeping at Vail Resorts.
Revenue managers must stop fixating on individual key performance indicators and instead embrace a more holistic approach during the Covid crisis, according to Saahil Karkera, head of customer success at Oaky.
In light of the pandemic, Tom Bishop, director and head of project management for Concert, explores whether the hotel design and construction sectors will have to permanently change tack.
Linda Pouliot, founder and CEO at Dishcraft Robotics, advises hotels on how to create efficient F&B programmes that meet the rapidly changing needs of guests.
Linchi Kwok, associate professor, The Collins College of Hospitality Management, Cal Poly Pomona, examines the rapid rise of extended-stay hotels in the US.
Chris Nassetta, president and CEO of Hilton, reflects on a challenging 2020 and his optimism for the return of the golden age of travel.
Robert Rauch, president and CEO of RAR Hospitality, explores which trends will have the biggest impact on hotel businesses this year.
Almost overnight, the pandemic forced hoteliers to fundamentally rethink their business models, but PrivateDeal’s digital marketing manager Matthieu Mauguin believes there are lots of lessons we can learn from this difficult period.
Marc Sontag, CEO of Aedartis, considers to what extent hotel investors will pick up properties for bargain prices as the market adjusts to the realities of trading during a pandemic.
For our latest TOPHOTELDESIGN exclusive, Niclas Makowsky, lead architect at Koncept, sheds light on Scandic’s newbuild hotel near Copenhagen Airport, currently under construction and due to open in March 2021.
Learning how to do the numbers properly is a vital part of becoming a successful hotel manager – and growing as a person, argues David Lund, The Hotel Financial Coach.
For our latest TOPHOTELDESIGN exclusive, Luca Franco, founder and CEO of Luxury Frontiers, gives us a fascinating insight into his career.
Laura Badiu, marketing manager at TrustYou, talks us through the innovations that could gain popularity in 2021 as consumers adjust to the reality of travelling amid a pandemic.
Hospitality tech consultant and strategist Max Starkov discusses practical steps that hotels can take to avoid becoming overdependent on online travel agents (OTAs).
Switching to digital payment can boost hotel revenues while reassuring guests worried about Covid19, argues Larry Mogelonsky, principal of Hotel Mogel Consulting.
Jen Cialfi, account manager at Vizergy Digital Marketing, considers how hotels can encourage locals to come in and try their facilities while occupancy rates remain low.
Robert Kempton and Neha Jaiptal from Schneider Electric explain how turning hotels into digitised, connected workplaces can attract new talent and keep employees happy and safe.
Hotels need to rethink their approach and embrace digital technology in order to survive and thrive in the post-Covid era, according to Annika Ülem, co-founder of hospitality startup GuestJoy.
David Berger, founder and CEO of Volara, explores how innovative hotels are successfully adapting their offering to appeal to guests concerned about staying safe amid the coronavirus outbreak.
David Lund, The Hotel Financial Coach, considers why managers need to spend so much time finalising their budgets and securing sign-off from all relevant parties.
Integrating new standards, rethinking the guest experience and embracing digital tools will help hotels convince travellers that they are safe to visit despite the pandemic, according to Melody Went, product marketing manager at Amadeus.
Denial, anger, bargaining, depression and acceptance – Gert Noordzy, chief operating officer at The Experience Resorts, discusses the reality of selling hotels in the post-Covid world.
Susan Barry, president and queen bee of Hive Marketing and consultant with Cayuga Hospitality Consultants, offers some practical tips for hotels whose reputation has been unfairly tarnished by negative reviews amid the pandemic.
Hoteliers need to start thinking now about what travellers will want when the coronavirus crisis abates and reshape their operations accordingly, argues David Eisen, director of hotel intelligence and customer solutions for HotStats.
Feasibility studies are widely used by development teams looking to get the green light for new hotel projects but many are fundamentally flawed.
Fiona Gillen, VP Marketing at The Hotels Network, explains how the extraordinary growth of Netflix offers invaluable clues for hoteliers looking to improve the performance of their websites.
Jean-Michel Dixte, global vice president – food & beverage for Dusit International, reflects on how hotel F&B needs to adapt to the realities of doing business amid a pandemic.
Technical hospitality writer Juliana Hahn offers a range of practical tips showing how hotels can improve the quality of the copy on their websites – and why it matters.
Hotels must adapt their services to reflect how guests are increasingly turning to mobile devices for travel information in the post-Covid era, argues Larry Mogelonsky, principal of Hotel Mogel Consulting.
Wimintra J Raj, founder and editor in chief of Hotel Intel.co, believes hoteliers should keep in mind that guests still want to dine out, travel and make the most of their lives in spite of coronavirus.
Hotels must embrace the innovative concepts popularised by serviced apartments to ensure they meet the changing needs of guests during the pandemic, says George Sell, editor-in-chief at International Hospitality Media.
Some hotels may be tempted to abandon personalised guest experiences during the pandemic, but hospitality trainer and consultant Raimonda Grigaite-Kjeldsen believes there are still lots of ways to make visitors feel special.
Studio Apostoli developed the entire interior design scheme for the new 5-star ski resort in Pinzolo, northern Italy – here, architect and spa designer Alberto Apostoli shares his vision for the spectacular project.
Be it the coronavirus or other challenges posed by Brexit, the hotel fraternity is a creative lot who will always find solutions, says veteran hotel industry consultant Melvin Gold.
Korosh Farazad, CEO at Farazad Investment Ltd, explores how hotels can set themselves on a more sustainable footing and bounce back quickly when Covid19 is under control.
Korosh Farazad, CEO at Farazad Investment Ltd, explains how hotels can take practical steps to improve customer relationships despite the impact of coronavirus on travel.
Provided sensible heads prevail in negotiations, the hotel industry and UK PLC at large can benefit from Brexit, says Simon Mallinson, Executive Managing Director at Real Capital Analytics.
Jordan Hollander, CEO at Hotel Tech Report, explains why hotels should adopt new technology to help them re-emerge stronger after Covid19.
While the details of Brexit and its impact on the hospitality industry is as yet unclear, the hotel investment community still has a lot of optimism in the UK market, says James Chappell, Global Business Director of Horwath HTL.
On the group’s 93th birthday, Bill Marriott shares memories of how his grandparents were affected by the Spanish flu in 1918 and why it matters in the Covid era.
Upselling may not always have the best reputation in the hotel industry, but when done correctly it can boost revenues and help guests get more out of their stay, writes hospitality specialist Juliana Hahn.
Federico Moreno-Nickerson, vice president of development at Apple Leisure Group, explains why AAA Four and Five Diamond ratings are so influential – and shares tips for hotels looking to dazzle the inspectors.
Yotel is a tech-focused brand, which helps the small hotel group be at the forefront of adaptability, says Mihit Patel, former Senior Analyst, Business Development (EMEA) at Yotel.
The COVID-19 crisis has put remote working in the spotlight – and that’s no bad thing, writes Shelley Reiner, founder and leader of global hospitality design collective Suited Interior Design.
Hotels must now learn from hospitals assuring customers that they are safe to use. The World Economic Forum outlines 9 lessons to make this transition possible.
Eloise Hanson, Reporter at Boutique Hotel News, outlines the characteristics of the new tomorrow and details the relationship between the four key trends of our post-pandemic future.
Boutiques hotels are nimble enough to quickly rethink what it means to eat and drink in the “new normal,” writes Jay Coldren, Managing Director, Eat + Drink.
Suited Interior Design’s Shelley Reiner tells us why she goes for projects that dive deep into its history, culture and destination.
Olivia Cal, Content Marketing Associate at Cvent, shares top tips on how hotels the world over can stay afloat during Covid confinement and ramp up after lockdown lifts.
Discover insider tips from Fiona Gillen, VP Marketing at The Hotels Network, on what we can learn from the experience of hotels in Sweden, as restrictions start to lift gradually in global hospitality markets.
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Integrating cutting-edge technology into the front-desk experience can deliver tangible benefits for hotels, according to Steve Davis, CEO at Operto Guest Technologies.
Digital technology can help hotel management engage more effectively with frontline teams amid the challenges arising from Covid19, argues Andrada Paraschiv, head of hospitality at Beekeeper.
Keith Barr, CEO of IHG, has published an open letter setting out the British hotel giant’s promise to operate thoughtfully and grow sustainably.
Cristiano Galli Zugaro, CEO of hospitality supplies designer and manufacturer Italtrim, offers luxury hotels an insight into the process of sourcing premium bathroom products.
Revenue managers must stop fixating on individual key performance indicators and instead embrace a more holistic approach during the Covid crisis, according to Saahil Karkera, head of customer success at Oaky.
In light of the pandemic, Tom Bishop, director and head of project management for Concert, explores whether the hotel design and construction sectors will have to permanently change tack.
Linda Pouliot, founder and CEO at Dishcraft Robotics, advises hotels on how to create efficient F&B programmes that meet the rapidly changing needs of guests.
Linchi Kwok, associate professor, The Collins College of Hospitality Management, Cal Poly Pomona, examines the rapid rise of extended-stay hotels in the US.
Chris Nassetta, president and CEO of Hilton, reflects on a challenging 2020 and his optimism for the return of the golden age of travel.
Robert Rauch, president and CEO of RAR Hospitality, explores which trends will have the biggest impact on hotel businesses this year.
Almost overnight, the pandemic forced hoteliers to fundamentally rethink their business models, but PrivateDeal’s digital marketing manager Matthieu Mauguin believes there are lots of lessons we can learn from this difficult period.
Marc Sontag, CEO of Aedartis, considers to what extent hotel investors will pick up properties for bargain prices as the market adjusts to the realities of trading during a pandemic.
For our latest TOPHOTELDESIGN exclusive, Niclas Makowsky, lead architect at Koncept, sheds light on Scandic’s newbuild hotel near Copenhagen Airport, currently under construction and due to open in March 2021.
Learning how to do the numbers properly is a vital part of becoming a successful hotel manager – and growing as a person, argues David Lund, The Hotel Financial Coach.
For our latest TOPHOTELDESIGN exclusive, Luca Franco, founder and CEO of Luxury Frontiers, gives us a fascinating insight into his career.
Laura Badiu, marketing manager at TrustYou, talks us through the innovations that could gain popularity in 2021 as consumers adjust to the reality of travelling amid a pandemic.
Hospitality tech consultant and strategist Max Starkov discusses practical steps that hotels can take to avoid becoming overdependent on online travel agents (OTAs).
Switching to digital payment can boost hotel revenues while reassuring guests worried about Covid19, argues Larry Mogelonsky, principal of Hotel Mogel Consulting.
Jen Cialfi, account manager at Vizergy Digital Marketing, considers how hotels can encourage locals to come in and try their facilities while occupancy rates remain low.
Robert Kempton and Neha Jaiptal from Schneider Electric explain how turning hotels into digitised, connected workplaces can attract new talent and keep employees happy and safe.
Hotels need to rethink their approach and embrace digital technology in order to survive and thrive in the post-Covid era, according to Annika Ülem, co-founder of hospitality startup GuestJoy.
David Berger, founder and CEO of Volara, explores how innovative hotels are successfully adapting their offering to appeal to guests concerned about staying safe amid the coronavirus outbreak.
David Lund, The Hotel Financial Coach, considers why managers need to spend so much time finalising their budgets and securing sign-off from all relevant parties.
Integrating new standards, rethinking the guest experience and embracing digital tools will help hotels convince travellers that they are safe to visit despite the pandemic, according to Melody Went, product marketing manager at Amadeus.