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Expert’s Voice: How to provide personalised guest experiences without personal interactions

by Raimonda Grigaite-Kjeldsen | Jul 12, 2020 | Experts

Expert’s Voice: How to provide personalised guest experiences without personal interactions Some hotels may be tempted to abandon personalised guest experiences during the pandemic, but hospitality trainer and consultant Raimonda Grigaite-Kjeldsen believes there are...

The journey experience – is excellent stay enough to gain guests’ loyalty?

by Raimonda Grigaite-Kjeldsen | May 24, 2019 | Experts

Want your guests to come back? Here’s how you can make it happen. Photo credit: Pexels Hospitality trainer & consultant Raimonda Grigaite-Kjeldsen explains why guests that claim to enjoy their stay might never come back How was your stay? – you...

Expert’s Voice: S.E.C.R.E.T. of service mentality – how to excel in hospitality

by Raimonda Grigaite-Kjeldsen | Mar 29, 2019 | Experts

Hospitality trainer & consultant Raimonda Grigaite-Kjeldsen reveals the S.E.C.R.E.T. behind what it takes to be a great hospitality professional #expertsvoice It’s not a job – it’s a lifestyle! That is likely to be the most common saying I have heard from...

The FACTs of service excellence – how to deliver great service and memorable experience to your guests

by TOPHOTELNEWS Editor | Nov 30, 2018 | Experts

Have you recently had the feeling that the harder you try, the more difficult it seems to make your guests happy with their stay in your establishment? Traveller’s behaviour and demands are changing fast and often it seems impossible to keep up with those expectation...