1 in 3 of Tripadvisor’s “Top 100 London Hotels” have chosen Airwave to supply hospitality technology. From world-renowned luxury establishments to value-driven properties in iconic locations, each of the top 100 share a common theme – five star reviews and delighted guests!
Tripadvisor is the world’s leading travel review website, receiving 38 million monthly visitors and firmly establishing itself as the go-to place for travel information. As such, it’s a valuable barometer of what’s hot and what’s not in the hospitality industry. “as a result of this, we’re delighted to have such a strong presence in the best hotels in one of the world’s leading cities” said Sales Director, .
However, Tripadvisor is more than just a tool to flatter Airwave’s success: “By simply adding TV as a search term in Tripadvisor, we’re able to find out exactly what guests think of the in-room technology we’ve installed. This forms part of our 360-degree review process, helping us understand trends, highlighting issues but most importantly, ensuring we have full visibility of all feedback, whether positive or negative” said Operations Director, .
All feedback is infinitely valuable because like London’s best hotels, Airwave’s overriding ethos is the delivery of five-star customer service and the exceeding of guest expectations.